We're ready seven days a week to help you in any way we can to solve problems, answer your questions, give you more information. Whatever you need, we're here for you. Our hours are 8:30am to 6pm (Eastern Time).

        Contact Us:

        Telephone: 1-800-525-8086

        Fax: 1-603-253-8346

        Foreign customers: Dial the U.S. international access code,
        then 1-603-253-8731

        e-mail: customerservice@keepsakequilting.com

        Mail: Keepsake Quilting Box 1618 Center Harbor, NH 03226 USA


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How do I know which Walking Foot or which Big Foot will fit my sewing machine?  The feet that we offer fit a wide range of sewing machine makes and models. There are a few things you can check to be sure that the presser foot will work on your machine. First, do you loosen a screw on the left side of the presser foot to remove it from your machine?  If no, then unfortunately the Walking Foot or Big Foot will not work for your machine. They are not designed to fit on machines with the snap-on or lever action style feet. Secondly, remove your current presser foot and set it on a table surface just like it sits on the machine. Measure vertically up the side of the foot from top to bottom.  If it measures 3/4" then you have a low shank machine. If it measures 1-1/4" then you have a high shank machine. If you have a Singer sewing machine and the needle slants forward, then you have a slant shank machine.

What is a good project for a beginner? We recommend starting with a small quilt that features simple applique or piecing techniques. A wall hanging that has pieced blocks, fusible applique or a preprinted panel is a great project to begin with.

How much fabric do I need to make a quilt?  The amount of fabric you will need will vary depending on what size your quilt will be and how intricate the piecing. It is best to use a pattern that tells you exactly how much of each fabric is required. As a very general guideline here is the approximate yardage needed for standard sized quilts: A crib size 45" x 60" requires approximately 3 yds for a pieced top, 1-1/2 yds for backing, and 1/2 yd for binding. A twin size 72" x 90" requires approximately 9 yds for a pieced top, 5-1/2 yds for backing, and 3/4 yds for binding. A double size 81" x 96" requires approximately 10 yds for a pieced top, 6 yds for backing, and 1 yd for binding A queen size 90" x 108" requires approximately 12 yds for a pieced top, 9 yds for backing, and 1 yd for binding. And a king size 120" x 120" requires approximately 15 yds for a pieced top, 10 yds for backing, and 1-1/4 yds for binding. However, we can't stress enough that these are only general guidelines for helping you determine fabric purchasing, we cannot guarantee that these yardage amounts will be accurate for the quilt that you plan to make.

If an item in my order is on backorder, will I be charged again for shipping? NO. You are charged the total amount of postage and handling when the first portion of your order is shipped. All backorders will be sent when they are available with no additional postage and handling.

When is my credit card charged? Your credit card will not be charged until your order is sent.

What if something in my order is damaged or missing? Delivery is guaranteed. If your order gets to you in poor condition, or not at all, it’s not your problem, it’s ours. Please contact us by e-mail at customerservice@keepsakequilting.com or by phone at 800-525-8086.  Let us know what the problem is and we’ll take care of it!

Why did I not receive an e-mailed confirmation of my order? Within ten minutes from the time you submit your order you should receive an e-mailed order confirmation. These e-mails are sent directly from our bulk e-mail server and may be filtered automatically as Spam or junk mail, depending on your e-mail settings. To avoid this happening, please add cbf@keepsakequilting.com to your address book. If you did not receive your e-mail confirmation and would like us to resend it for you, please contact us at 800-525-8086 or e-mail customerservice@keepsakequilting.com.