Our address is 12 Main St, Center Harbor, NH 03226. This address may be used with map programs to get directions to our shop, however we do not receive mail or deliveries at this address. To return an item or send us something by mail, please use the address Rt. 25B, PO Box 1618, Center Harbor, NH 03226.

What are your shop hours?

Our shop, located in Center Harbor, NH is now on Winter Hours and is open Monday through Sunday 9:00 a.m. to 5:00 p.m. We are closed on Easter, Thanksgiving and Christmas.

How do I get to the shop?

From I-93 in New Hampshire, take exit 23. At the end of the exit ramp, head east onto Route 104 towards Meredith. Travel 8.1 miles, you will come to an intersection with Route 3. There is a traffic light at the intersection; turn left onto Route 3 North. Travel 1 mile and you will come to another traffic light, turn right onto Route 25 East. Travel 4.7 miles until you reach a double set of traffic lights. Heath’s Hardware will be on your right and Senter’s Marketplace on your left. Turn left at the light. Our shop is located in Senter’s Marketplace.

Back To Top

Keepsake Quilting Gold Club:

$60.00 worth of money-saving coupons, 20% off all regularly-priced books, free fabric searches, exclusive quilt consignment program, free classified ads on the Keepsake Quilting Web site, every edition of the Keepsake Quilting catalog and the Keepsake Quilter Newsletter, a Super Satchel Box featuring an embossed Keepsake Quilting logo, Shades of Gold 10" Square Collection, quarterly e-mail updates, free standard shipping on every order, entry into the monthly drawing for a $100.00 Keepsake Quilting shopping spree.

What is a fat quarter? A fat quarter is a quarter yard cut that measures approximately 18" x 22" rather than the standard 9" x 44" quarter yard.

How wide is your fabric? All fabric sold by the yard is 44" wide, unless stated otherwise in the description.

What is a Medley™? A Medley is a group of fabrics themed according to color, design or creative concept. They may be purchased as a group in fat quarter cuts, or may be purchased individually by the yard. Many of the Medleys are also available to purchase as a group in 1/2 yard or one yard cuts.

What is a PatternPlus™? A PatternPlus is a pattern, which also includes one or more additional items such as fabric or embellishments to get you started quickly on your project.

How do I know which Walking Foot or which Big Foot will fit my sewing machine?  The feet that we offer fit a wide range of sewing machine makes and models. There are a few things you can check to be sure that the presser foot will work on your machine. First, do you loosen a screw on the left side of the presser foot to remove it from your machine?  If no, then unfortunately the Walking Foot or Big Foot will not work for your machine. They are not designed to fit on machines with the snap-on or lever action style feet. Secondly, remove your current presser foot and set it on a table surface just like it sits on the machine. Measure vertically up the side of the foot from top to bottom.  If it measures 3/4" then you have a low shank machine. If it measures 1-1/4" then you have a high shank machine. If you have a Singer sewing machine and the needle slants forward, then you have a slant shank machine.

What is a good project for a beginner? We recommend starting with a small quilt that features simple applique or piecing techniques. A wall hanging that has pieced blocks, fusible applique or a preprinted panel is a great project to begin with.

How much fabric do I need to make a quilt?  The amount of fabric you will need will vary depending on what size your quilt will be and how intricate the piecing. It is best to use a pattern that tells you exactly how much of each fabric is required. As a very general guideline here is the approximate yardage needed for standard sized quilts: A crib size 45" x 60" requires approximately 3 yds for a pieced top, 1-1/2 yds for backing, and 1/2 yd for binding. A twin size 72" x 90" requires approximately 9 yds for a pieced top, 5-1/2 yds for backing, and 3/4 yds for binding. A double size 81" x 96" requires approximately 10 yds for a pieced top, 6 yds for backing, and 1 yd for binding A queen size 90" x 108" requires approximately 12 yds for a pieced top, 9 yds for backing, and 1 yd for binding. And a king size 120" x 120" requires approximately 15 yds for a pieced top, 10 yds for backing, and 1-1/4 yds for binding. However, we can't stress enough that these are only general guidelines for helping you determine fabric purchasing, we cannot guarantee that these yardage amounts will be accurate for the quilt that you plan to make.

How do I return an item? If you still have the packing slip from your order, then please fill out the back portion of the slip. If you do not have the packing slip, then be sure to write down your name, billing address, item(s) you're returning, and, if applicable, the item(s) you would like to order in exchange. Be sure to include this with your return, and mail it to Keepsake Quilting, PO Box 1618, Center Harbor, NH 03226, ATTN: Customer Service. You do not need any kind of return authorization from us prior to sending back your item(s). You may return any item you have purchased from us, at any time, for refund or exchange.

What are your shipping charges?Our shipping charges are based on the value of the merchandise being purchased. For orders being shipped within the United States, the standard shipping charges are as follows:

How will my package be shipped? Our standard method of shipment is US Mail with normal delivery time being 7–10 business days. For shipments to Canada, we ship US Mail with normal delivery time being 10–14 business days. For all foreign shipments, we ship by Airmail with normal delivery time being 1–4 weeks.

What if I want to receive my order faster than normal delivery time? We offer UPS Expedited Delivery. You may choose this option from our Web site as long as your shipping address is not to a Post Office Box. UPS Ground is a 3–5 day delivery service and is an additional $6.00, UPS 2 Day delivery is an additional $12.00, and UPS Next Day is an additional $20.00. Please note that expedited delivery is for in-stock items only. Your order must be placed by 1 p.m. (Eastern Time) Monday through Friday and shipped within the contiguous 48 states. Unfortunately, expedited delivery is not available for all items, or for delivery to rural routes, postal boxes or general delivery addresses. Please call Customer Service at 800-525-8086 for availability.

How do I get coupons? You receive a selection of money saving coupons when you join our Keepsake Quilting Club or Keepsake Quilting Gold Club.

What is the minimum yardage for ordering fabric?  When ordering individual fabrics, the minimum cut is one-half yard.

Why are your shipping charges so high? We keep our shipping charges as low as possible. All of our shipping charges have been determined by researching the actual average cost of shipping our packages. Also, delivery is guaranteed. If your order gets to you in poor condition, or not at all, we’ll take care of it!

What does “fabric repeat” mean? Just like on a roll of wallpaper, designs are repeated over and over again along the length of a bolt of fabric. The length of the repeat is determined by the size of the screens that the mills use to print the fabric. Standard repeats for quilt fabrics are 12", 24" and 36" (for large panels). As an example, the exact same rose on a floral print would appear every 12" or every 24", depending on the repeat.

To help answer some of your "What did they mean by that?" questions, here are some of the terms used in the catalog, defined and explained for your convenience.

Books: All books are softcover, 8-1/2 x 11", unless otherwise stated.

Fabric: All fabric is first-quality, 44" wide cotton unless otherwise stated. Fabrics sold by the yard have a one-half yard minimum cut.

Fat quarter: A fat quarter is a quarter yard cut that measures 18" x 22" rather than the standard 9" x 44" quarter yard. A great way to build your fabric collection!

Featured fabric: This is the main or key fabric in a Medley. It is shown in the large photo.

Kit: A kit contains everything you need for the top and binding of a quilt, or everything needed to make a project such as a doll or critter.

Medley™:

A Medley is a group of several fabrics themed according to color, design or creative concept. If you want a larger cut than is listed in the catalog, please let us know. We'll be happy to cut a larger size especially for you. All fabrics are available for sale by the yard. Please call for pricing if not shown in the catalog.

PatternPlus™:

A PatternPlus is a pattern which also includes one or more additional items such as fabric or embellishments to get you started quickly on your project.

Scrap Bags:

Made up of fabric left over from cutting kits and Medleys. Scrap bags contain first-quality cotton fabric. Not really "scraps!"

Back To Top

To check the status of your order, you must first log in. Once you have done this, click on “My Account.” Your orders will be displayed under “Order Status,” and you may click on the order number for more details.

What does ship method PD mean?

If your shipment method shows PD, this indicates that the items were shipped by US Mail. Normal delivery time is 7–10 business days.

Where do I put in my club membership number when I'm ordering from the Web site?

When you log in on our Web site, your account references your customer number. Your club membership is directly tied into your customer number, therefore when you log in the system already knows that you are a club member. There is no need to type in your membership number. The discounts on books and free shipping will be applied automatically to your order.  You will be able to see the adjusted total on your order confirmation that will be emailed to you after the order is submitted. If you have any problems applying your coupons to your order, then please tell us which coupons you are using when you get to the “Comments” window at the end of your order. When we process the order we will apply the appropriate coupons for you.

How do I get e-mail promotions?

We regularly send out e-mails announcing upcoming events or advertising special sales. Please log in on our Web site and click on “My Account;” then go to Login Information, and click on “edit.” To be included in our e-mail promotions just click on the box so that a check mark appears. Then click “Update.”

Why do I need to choose a Secret Question/Secret Answer for my Login Information?

This is a special feature that will be helpful in case you forget your password. Once you save an answer to your secret question, you may retrieve your password easily at any time.

What if I forget my password?

Click on “Forget Your Password? Click Here” in the box entitled “Existing Customer Login.” Fill in the e-mail address that you use for your log in and click the box for “Send password to above e-mail” or “Answer Secret Question,” then click on “Next.” Depending on your selection, your password will either be emailed to you or will be displayed immediately on the screen.

How can I change my e-mail address or my password?

You may change your e-mail address or password right from the Web site at any time.  Simply log in and go under “My Account.” At your Login Information, click on “edit.” From there you may change your e-mail address, your password, and you may view or change your Secret Questions/Secret Answer.

If an item in my order is on backorder, will I be charged again for shipping? NO. You are charged the total amount of postage and handling when the first portion of your order is shipped. All backorders will be sent when they are available with no additional postage and handling.

When is my credit card charged? Your credit card will not be charged until your order is sent.

What if something in my order is damaged or missing? Delivery is guaranteed. If your order gets to you in poor condition, or not at all, it’s not your problem, it’s ours. Please contact us by e-mail at customerservice@keepsakequilting.com or by phone at 800-525-8086.  Let us know what the problem is and we’ll take care of it!

Why did I not receive an e-mailed confirmation of my order? Within ten minutes from the time you submit your order you should receive an e-mailed order confirmation. These e-mails are sent directly from our bulk e-mail server and may be filtered automatically as Spam or junk mail, depending on your e-mail settings. To avoid this happening, please add cbf@keepsakequilting.com to your address book. If you did not receive your e-mail confirmation and would like us to resend it for you, please contact us at 800-525-8086 or e-mail customerservice@keepsakequilting.com. 

Back To Top