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Keepsake Quilting FAQ


We've put together some aids and answers on quilting questions and concerns. We hope these how-to's, where-for's and FAQs will help you enjoy quilting and all things quilting related. If you have questions that this page does not answer-or if you have any suggestions on articles or items you would like to see addressed here, please let us know by contacting us:

Telephone: 1-800-525-8086 or 603-253-8731 (Mon-Fri 8:30am-7:00pm EST)

Email: customerservice@keepsakequilting.com

Mail: Steelcity LLC DBA Keepsake Quilting • PO Box 1618 • Center Harbor, NH 03226 USA


WEBSITE QUESTIONS


How do I order a gift certificate?

All of our gift certificates are emailed. We no longer send paper certificates through the mail. Gift certificates are available in denominations of $10, $25, $50, $75 and $100. You may order any combination of these denominations for the total amount that you’d like. For example, if you want to order a $200 amount, you would order two $100 certificates, or whatever combination you like. A Keepsake Quilting emailed gift certificate will be received the same day that it’s sent.

How do I order fabric yardage?

Running yardage is figured in ½-yard increments, with a 1-yard minimum. One yard is equal to 2 increments. Example: To order 1 yard, enter 2 in the Quantity box. To order 1-1/2 yards, enter 3 in the Quantity box. For 2 yards enter quantity 4, etc. Packing slips will also reflect the ½-yard unit of measure, such as quantity 2 for a 1-yard cut, quantity 3 for a 1-1/2-yard cut.

How do I check the status of my order online?

Your purchase history can be found as soon as you log into your online account.

Where do I put in my club membership number when I'm ordering from the website?

When you log into our website, your account references your customer number. Since your club membership is directly tied into your customer number, the system already knows that you are a club member.

How can I change my email address or my password?
You may change your email address or password at any time. Log into your account and go to Settings to make changes.

Where do I enter my discount code?

From time to time, we offer special promotion codes on either select products or on your entire order. These discount codes are entered at the bottom of the Order Summary box.

If an item is on backorder, will I be charged again for shipping?

NO. You are charged the total amount of postage and handling when the first portion of your order is shipped. All backorders will be sent when they are available with no additional postage and handling.

When is my credit card charged?

Your credit card will not be charged until your order is sent.

Why did I not receive an emailed confirmation of my order?

Within ten minutes from the time you submit your order you should receive an e-mailed order confirmation. These e-mails are sent directly from our bulk e-mail server and may be filtered automatically as Spam or junk mail, depending on your e-mail settings. To avoid this happening, please add customerservice@keepsakequilting.com to your address book. If you did not receive your e-mail confirmation and would like us to resend it for you, please contact us at 800-525-8086 or e-mail customerservice@keepsakequilting.com.

Pricing Information

All prices on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. In the event a product or service is listed at an incorrect price due to typographical or technical error, or error in pricing information received from our third-party partners, we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price.

Discount Codes

From time to time, we offer special promotion codes on either select products or on your entire order. These discount codes are entered into your shopping cart and your discount amount will be reflected below the subtotal in your cart. Discount codes are not applicable to monthly product clubs, Block of the Month programs, loyalty club memberships, gift cards , items shipping directly from manufacturers or retail partners, sales tax or shipping & handling. Only one discount code can be used per order. Select codes are for single-time use. Discount codes do not apply to previously-placed orders. Coupon codes may be used online or by phone only.


SHOP QUESTIONS


What is the physical address of the shop?

Our address is 12 Main St, Center Harbor, NH 03226. This address may be used with map programs to get directions to our shop, however we do not receive mail or deliveries at this address.

What are your shop hours?

Our shop is located in Center Harbor, NH. We will be open Monday through Saturday 9:00 a.m. to 5:00 p.m. and 10:00 a.m. to 4:00 p.m. on Sunday. We are closed on Thankgiving, Christmas and Easter.

How do I get to the shop?

From I-93 in New Hampshire, take exit 23. At the end of the exit ramp, head east onto Route 104 towards Meredith. Travel 8.1 miles, you will come to an intersection with Route 3. There is a traffic light at the intersection; turn left onto Route 3 North. Travel 1 mile and you will come to another traffic light, turn right onto Route 25 East. Travel 4.7 miles until you reach a double set of traffic lights. Heath’s Hardware will be on your right and Senter’s Marketplace on your left. Turn left at the light. Our shop is located in Senter’s Marketplace.


PRODUCT QUESTIONS


What is a fat quarter?

A fat quarter is a quarter yard cut that measures approximately 18" x 22" rather than the standard 9" x 44" quarter yard.

How wide is your fabric?

All fabric sold by the yard is 44" wide, unless stated otherwise in the description.

What is a Medley™?

A Medley is a group of fabrics themed according to color, design or creative concept. They may be purchased as a group in fat quarter cuts, or may be purchased individually by the yard. Many of the Medleys are also available to purchase as a group in 1/2 yard or one yard cuts.

What is a PatternPlus™?

A PatternPlus is a pattern that also includes one or more additional items such as fabric or embellishments to get you started quickly on your project.

Why did I receive a fabric in a kit or fabric collection that is different from the one pictured in the catalog or on the website?

Our goal is always to send you the fabrics that we've pictured, but, on occasion, the fabrics shown become discontinued or delayed from the manufacturer. When that happens, we try very hard to find close substitutes that we feel you’ll be happy with and will work well in your kit or collection.

What will I get in my laser pre-cut quilt kit?

Some kits include precut fabrics with the fusible web already ironed on for you, so you can spend less time cutting and more time sewing! The fabrics have been laser cut, leaving small tabs to hold the different shapes together in sheet form, making it easier for you to identify the specific shapes and placements. The sheets are backed with a solid paper backing that is not precut and must be removed before the tabs of the appliques can be snipped apart with scissors. Please note: In most cases, only the fabric (with adhesive), and not the paper backing, will be precut for you.

How do I know which walking foot or which big foot will fit my sewing machine?

The feet that we offer fit a wide range of sewing machine makes and models. There are a few things you can check to be sure that the presser foot will work on your machine. First, do you loosen a screw on the left side of the presser foot to remove it from your machine? If no, then unfortunately the Walking Foot or Big Foot will not work for your machine. They are not designed to fit on machines with the snap-on or lever action style feet. Secondly, remove your current presser foot and set it on a table surface just like it sits on the machine. Measure vertically up the side of the foot from top to bottom. If it measures 3/4" then you have a low shank machine. If it measures 1-1/4" then you have a high shank machine. If you have a Singer sewing machine and the needle slants forward, then you have a slant shank machine.

What is a good project for a beginner?

We recommend starting with a small quilt that features simple applique or piecing techniques. A wall hanging that has pieced blocks, fusible applique or a preprinted panel is a great project to begin with.

How much fabric do I need to make a quilt?

The amount of fabric you will need will vary depending on what size your quilt will be and how intricate the piecing. It is best to use a pattern that tells you exactly how much of each fabric is required. As a very general guideline here is the approximate yardage needed for standard sized quilts:
A crib size 45" x 60" requires approximately 3 yds for a pieced top, 1-1/2 yds for backing, and 1/2 yd for binding.
A twin size 72" x 90" requires approximately 9 yds for a pieced top, 5-1/2 yds for backing, and 3/4 yds for binding.
A double size 81" x 96" requires approximately 10 yds for a pieced top, 6 yds for backing, and 1 yd for binding
A queen size 90" x 108" requires approximately 12 yds for a pieced top, 9 yds for backing, and 1 yd for binding.
A king size 120" x 120" requires approximately 15 yds for a pieced top, 10 yds for backing, and 1-1/4 yds for binding.
However, we can't stress enough that these are only general guidelines for helping you determine fabric purchasing, we cannot guarantee that these yardage amounts will be accurate for the quilt that you plan to make.

What if I've chosen to make a quilt for a baby, and that quilt calls for snaps, buttons, or other such embellishments?

Buttons and snaps are a potential choking hazard for infants and toddlers, so we suggest you substitute either embroidery or applique for the embellishments, or just leave them off the quilt.

What is the minimum yardage for ordering fabric?

When ordering individual fabrics, the minimum cut is one yard.

What does “fabric repeat” mean?

Just like on a roll of wallpaper, designs are repeated over and over again along the length of a bolt of fabric. The length of the repeat is determined by the size of the screens that the mills use to print the fabric. Standard repeats for quilt fabrics are 12", 24" and 36" (for large panels). As an example, the exact same rose on a floral print would appear every 12" or every 24", depending on the repeat.

To help answer some of your "What did they mean by that?" questions, here are some of the terms used in the catalog, defined and explained for your convenience:

Books: All books are softcover, 8-1/2 x 11", unless otherwise stated.
Fabric: All fabric is first-quality, 44" wide cotton unless otherwise stated. Fabrics sold by the yard have a one-half yard minimum cut.
Fat quarter: A fat quarter is a quarter yard cut that measures 18" x 22" rather than the standard 9" x 44" quarter yard. A great way to build your fabric collection!
Featured fabric: This is the main or key fabric in a Medley. It is shown in the large photo.
Kit: A kit contains everything you need for the top and binding of a quilt, or everything needed to make a project such as a doll or critter.
Medley™: A Medley is a group of several fabrics themed according to color, design or creative concept. All fabrics are available for sale by the yard. Please call for pricing if not shown in the catalog.
PatternPlus™: A PatternPlus is a pattern which also includes one or more additional items such as fabric or embellishments to get you started quickly on your project.
Scrap Bags: Made up of fabric left over from cutting kits and Medleys. Scrap bags contain first-quality cotton fabric.Not really "scraps!"


How should a quilt be washed?

When you consider the many hours put into the creation of a quilt it is only logical that the utmost care should be taken in preserving its beauty. Often quilts are destroyed by improper care and cleaning. A well-constructed quilt, stitched at the proper intervals for the batting used, will wash beautifully. The weight of a quilt when wet can cause stress to the fibers of the fabric and batting if lifted improperly or if too much agitation is involved. Hand Washing Quilts: For truly delicate pieces, hand washing in a large sink or tub may be desirable.

Fill a large sink or tub with tepid water and add a cleaning agent that contains little to no perfumes or additives. There are several products on the market made especially to launder quilts. Accordion-fold quilt and place in the tub. Soak for 15 to 30 minutes or longer. Extensive soaking will not harm your quilt. Drain tub and refill with cool water to rinse. Repeat the rinsing process several times to remove all residues. Take care in hand washing to avoid lifting or agitating the quilt to excess while being washed. After the quilt is rinsed, blot it dry with towels to absorb moisture. Lay out the quilt on a dry surface where air can circulate around it to dry.

Machine Washing Quilts: If your quilt is in good condition, the washing machine may be used. Fill the machine with tepid or cold water and add a cleaning agent. Place the quilt in the machine, gently moving around with your hands and allow it to soak for 15 to 30 minutes. A "gentle" or "delicate" agitation cycle may be used for just a few minutes, but is best avoided. Use the spin cycle to remove the water. Repeat this process to rinse the quilt, filling the washer, avoiding agitation and then spinning to remove the water. Lay the quilt flat to dry. You may wish to gently machine tumble on low or delicate heat or on "air" dry to add further puffiness to the quilt. Make sure the quilt is completely dry before storing.

Dry Cleaning Quilts: Normally, we do not recommend dry cleaning quilts and comforters. Some fabrics lend themselves to dry cleaning only, making it necessary to dry clean the quilt. After dry cleaning a quilt it may be necessary to air the quilt as the fibers may temporarily retain some of the dry cleaning fumes. Also, dry cleaning does involve agitation and harsh substances, which can create additional wear and tear on your quilt. Whenever possible it is advisable to gently home launder your quilts in the methods described above.

Additional Cleaning Tips: Quilts and comforters should always be treated and cared for as you would a fine garment. Using proper quilting methods and washing techniques, quilts can be kept looking fresh and new, year after year. Wall hangings and quilts can also be vacuumed periodically between laundering.
Remember the basic points for successful washing: warm or cold water, gentle or no agitation, blotting out moisture and laying flat to dry.

One last important point - be certain your fabrics are of good quality, that they have been preshrunk and that they are colorfast; otherwise all your time and work have been wasted. If ever in doubt about the washability of your quilt or comforter, contact the manufacturer of the materials used for their recommended methods.

Linda Pumphrey works for Mountain Mist and is a board member of The Alliance for American Quilts.


Why and how to label your quilts

By quilt journalist Meg Cox.
A quilt without a label is like a person without a name. Once that quilt leaves your hands, it may attract enormous attention and compliments for its beauty. But without a label, it can’t speak about where it came from. When you finish a quilt and send it out into the world, a label announces who made the quilt and often much more. The quilt will be able to speak for itself now -- and in the future. Historians are able to decipher a quilt’s background if they have just a name and a date. Even more important, the label will provide vital information to whoever owns the quilt after its maker. When the quiltmaker is long gone, the grown man or woman who slept with that quilt as a child will know who was the source of this cherished object.

Labels also help lost quilts get found. Theft isn’t the biggest cause of missing quilts, experts say. Some get lost in the mail while en route to a loved one or a show. Some get misplaced: a sleepy toddler might leave her quilt in a restaurant or hotel room. So that’s why every quilt should be labeled. But what information should the label provide?

Some labels are quite elaborate, but that’s a matter of choice and art. Historians and appraisers say the minimum on a label should be:
The quiltmaker’s name. If one person pieced the quilt and another did the quilting, both should be acknowledged.
Date when the quilt was made, either the start and finish dates or just when it was completed.
Location(s) where the quilt was made.
Pattern name or title, whatever the quilter calls the quilt.
E-mail address if you have one.
Additionally, if the quilt was made for a special occasion like a special birthday or anniversary you’ll probably want to mention that on the label.

If the quilt is a gift, writing washing instructions on the label is very helpful. To assure the durability of your label, it’s best to sew through the layers of the quilt when you attach it to the back. A label that is simply appliquéd onto the backing can be easily removed. Use an archival quality marker so the writing won’t wash out. Some quilters use their computers to print the label on specially treated cotton that they run through their home printers. Be creative with your labels, and make them part of the overall design theme of the quilt. If it’s a flower quilt, fussy cut some flowers and sew them around the edges of the label. Labels can be big. Labels can be pieced, with borders. Some quilters use old handkerchiefs for their labels, which they buy at flea markets and garage sales. Or you can simply cut a rectangle of fabric from white or off-white fabric, write down the basic information in marker, and sew the label securely to your quilt.

Your quilt isn’t finished until the label is sewn on!