A COVID-19 Update
To our valued customers,
The global COVID-19 pandemic has affected many of the manufacturers we rely on for fabrics and kits. This is causing delays and shortages in orders we had previously expected. We are working closely with manufacturers and suppliers to rise to demand and get your orders to you. This may cause an increase in wait times and out-of-stock items. We thank you for understanding.
We hope you and yours are staying safe and healthy during these unprecedented times. We at Keepsake Quilting know the therapeutic value of sewing and quilting and we are committed to providing you with the same level of customer service and shipping, but have made a few adjustments to keep our staff safe. As a family business, we know that people, not things, are the heart of our company and we are taking every measure to keep them safe.
We are open and are fulfilling orders with a curtailed staff. Please allow a little extra time as we work to get your fabrics, kits, and notions to you. Fabric by the yard is cut to order and will take 3-5 days to process. Express shipping is available. We are currently a few days behind in processing orders and are grateful for the support you have shown us.
While adhering to CDC guidelines, our limited staff is operating under split shifts to keep up with orders, but to also keep a safe social distance. Surfaces are routinely disinfected and each staff member has a designated area to avoid cross-contamination. We are washing our hands frequently and also wearing masks and gloves while handling orders.
For our offices, any staff member who can work from home is currently doing so. This includes our call center staff and may result in extended call wait times. Please be patient with us as we navigate this new normal. Your call is very important to us.
In response to the shortage of personal protection equipment, we are also sewing and cutting kits to distribute face masks locally. You can learn more about this initiative on our blog. You can join us and stitch along with this easy-to-sew face masks pattern.
Our website is a candy store for quilters. As you stay safe at home, check out our kits, fabrics, and over 7,500 notions. We hope you use this time to be creative and to enjoy your craft.
Most importantly, from our family to yours, please stay well and healthy!
Dot and Rick Kimelman
Please Note: Due to increased volume and the effects of COVID-19, all orders are shipping within 3-5 days. FedEx express shipping is still available. We appreciate your patience and support.