Keepsake Quilting has only one goal — your satisfaction!
We want to do everything we can to make sure that you're perfectly delighted with every product you purchase, every person you speak with, and every experience you have with us.
If you're not completely satisfied with your purchase, simply return your package in its original, unused, and uncut condition within 30 days from the delivery date for a store refund in a gift card. Return shipping cost will be at the expense of the buyer, and we recommend using a carrier that provides tracking information. Certain products are non-returnable and are noted accordingly on the product pages.
When your order arrives, please look at your item(s) to verify you've received them complete and undamaged. Kit and Block of the Month fabric pieces are folded in and nested within each other - please unfold the fabric and pull each piece apart to make sure you have everything listed on the pattern/package. If your order is incorrect, damaged, or incomplete, please contact our customer service department within 30 days from the delivery date at 1-800-865-9458 so we can help.
We believe that ordering fabric and quilting supplies should be just as much fun as quilting itself. If we ever fall short of our goal, please tell us. We value your friendship and trust above all.
Even though most of our products are not susceptible to damage during the shipping process, if you receive damaged items, we will replace them. Just email customer service and you’ll get a return label to send it back. An identical (when available) replacement item will be sent to you at no additional cost. Sometimes, especially with fabric, an item may no longer be available, in which case we will do our best to replace it with a similar item.
TO RETURN AN ITEM, PLEASE:Include your packing slip (or a copy) with the order number.
Circle the item(s) you are returning.
Remember to pack it securely.
Return shipping charges will apply.
Returns should be directed to:
505 Aztec Drive
Archdale, NC 27263
Attention Returns Department
Once we receive items back in our warehouse, a store credit in the form of a gift card will be issued. For orders paid by check, money order, or gift certificate, all refunds will be in the form of a credit on your account in the form of a gift card. Items returned past 30 days are eligible for account credit only. Please let us know if we can be of further assistance.
Please note, the retail value of free item(s) will be deducted from your refund if not returned with the qualifying item(s).