Terms and Conditions
ContactTelephone: 1-800-525-8086 or 603-253-8731 (Mon-Fri 8:00am-6:00pm EST)
Mail: Steelcity LLC DBA Keepsake Quilting • 505 Aztec Drive • Archdale, NC 27263 • USA
The amount of tax charged depends upon many factors, including the identity of the seller, the type of item purchased, and the destination of the shipment. Companies selling over the Internet are subject to the same sales tax collection requirements as any other retailers.
HOW WILL MY PACKAGE BE SHIPPED?
Our standard method of shipment is US Mail with normal delivery time being 7–10 business days.
For shipments to Canada, we ship US Mail with normal delivery time being 10–14 business days.
For international shipments, we ship by Airmail with normal delivery time being 4–6 weeks.
**We’ll do our best to get your order sent out within a day or two, but during special promotion times, occasionally fall a bit behind. Please let us know if you need need your fabrics for a deadline when you place your order-we’ll do our best to get it sent out quickly. **
We offer Expedited Delivery for most items.
You may choose this option from our website as long as your shipping address is not to a Post Office Box.
Ground is a 3-5 business day delivery service and is an additional $6.00, 2 Day delivery is an additional $12.00, and Next Day is an additional $20.00.
Please note that expedited delivery is for in-stock items only. Your order must be placed by 1 p.m. Eastern Time, Monday through Friday and shipped within the contiguous 48 states. Orders placed after 1 p.m. Eastern Time will be sent out the next business day. Unfortunately, expedited delivery is not available for all items, or for delivery to rural routes, postal boxes or general delivery addresses. Please call Customer Service at 800-525-8086 for availability.
HOW DO I GET E-MAIL PROMOTIONS?
We regularly send out e-mails announcing upcoming events or advertising special sales. Please log in on our website and click on “My Account;” then go to Login Information, and click on “edit.” To be included in our e-mail promotions just click on the box so that a check mark appears. Then click “Update.”
WHAT IF I FORGET MY PASSWORD?
Go to "Login" on the homepage. Under "Returning customer," click on "Forgot password." Enter your email address, and click on “Send Email.” A link will be sent to you to reset your password.
HOW CAN I CHANGE MY E-MAIL ADDRESS?
Go to “Login” on the homepage. Under “Returning customer,” enter your current email and password. Under “My Account” choose “Settings.” Select “Profile Information.” On the right-hand column, under “Email,” click on “Change Address.” Fill in required fields, and click “Send Verification Email.”
HOW CAN I CHANGE MY PASSWORD?
Go to “Login” on the homepage. Under “Returning customer,” enter your current email and password. Under “My Account” choose “Settings,” select “Profile Information.” Choose “Update your password.” Fill in requested information, and click “Update.”
IF AN ITEM IN MY ORDER IS ON BACKORDER, WILL I BE CHARGED AGAIN FOR SHIPPING?
NO. You are charged the total amount of postage and handling when the first portion of your order is shipped. All backorders will be sent when they are available with no additional postage and handling.
WHEN IS MY CREDIT CARD CHARGED?
Your credit card will not be charged until your order is sent.
WHAT IF SOMETHING IN MY ORDER IS DAMAGED OR MISSING?
Delivery is guaranteed. If your order gets to you in poor condition, or not at all, it’s not your problem, it’s ours. Please contact us by e-mail within 30 days of receiving your order at firstname.lastname@example.org or by phone at 800-525-8086. Let us know what the problem is and we’ll take care of it!
All prices on this website are subject to change without notice. While we make every effort to provide you the most accurate, up-to-date information, occasionally, one or more items on our website may be incorrectly priced. In the event a product or service is listed at an incorrect price due to typographical or technical error, or error in pricing information received from our third-party partners, we reserve the right to refuse or cancel any orders placed for a product or service listed at the incorrect price.
From time to time, we offer special promotion codes on either select products or on your entire order. These discount codes are entered into your shopping cart and your discount amount will be reflected below the subtotal in your cart. Discount codes are not applicable to monthly product clubs, Block of the Month programs, loyalty club memberships, gift cards, items shipping directly from manufacturers or retail partners, sales tax or shipping & handling. Only one discount code can be used per order. Select codes are for single-time use. Discount codes do not apply to previously-placed orders. Coupon codes may be used online or by phone only.