Telephone: Product ordering: 1-800-865-9458, Customer Service: 1-800-525-8086, hours: 8:00 am - 6:00 pm est
Foreign customers: Dial the U.S. international access code, then 1-603-253-8731
Mail: Steelcity LLC DBA Keepsake Quilting • 505 Aztec Drive • Archdale, NC 27263 • USA
We Are Here To Help!Currently, we are still open and shipping during the pandemic of COVID-19. But with this new climate, we are experiencing a high call and email volume with a limited staff. Our customer service staff is working diligently from home and will be with you as soon as possible with updates and answers to your queries. We greatly appreciate you for choosing Keepsake Quilting and also for your patience during this time. Your call and email, as always, is very important to us. We hope you and yours are well and staying healthy!
From the moment you reach one of us on the telephone or you click through from our website, you are our focus. We want you to be perfectly delighted with every product you purchase, every person you speak with and every experience you have with us. We believe that ordering quilting supplies should be just as much fun as working on the project itself.
The reality is that things don’t always run quite as smoothly as planned, and sometimes mistakes do happen. If you experience any problem with your order, then please contact us right away. As soon as you receive your order, check it thoroughly to be sure that everything is complete. To check that you received all the kitted fabrics, which are often cut and folded together, pull and pinch the fabrics apart. Please notify us within 30 days if anything is amiss.
Our Customer Service team is committed to going the extra mile to make sure that your questions are answered, your problems are recognized and resolved, and that you’re pleased with each and every item you receive.
If we ever fall short of this, please contact us because we want to hear from you. Your constructive comments are what will help us to serve you better. If you were not perfectly delighted, then reach out and let us know. We value your friendship and trust, and we don’t ever want to leave you feeling anything but completely satisfied.